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We are proud you chose to shop with Serenity Bridal, and want you to be delighted with your purchase! We take painstaking effort to ensure the high quality of all designs we offer. They are such an important part of your wedding day and we want you to be completely happy with your bridal jewelry and accessories.
Making sure your purchase reaches you safely and in perfect condition is our top priority! If you have any questions or concerns once you receive your package, please contact us right away and we will be happy to resolve any issues. We want you to be a happy bride!
To make shopping with us fun and easy, we offer Returns and Exchanges on all jewelry and accessories, excluding Swarovski pearl necklaces which are customizable by length and pearl color. If you are not completely satisfied with your items, please return them for refund within 7 business days from the date receipt of your order. After that period, you can return for exchange within 30 days of receipt of your order.
Once the return arrives, credit will be issued to the original purchasing card for the cost of the item/s only. Shipping fees are non-refundable.
Damaged or Defective items
Your items are warranted to be free of defects and damage. If your item/s arrived damaged, please contact us with pictures of the damaged items and box, so that we can file a claim with the postal service. If your item/s have quality issues that we may have overlooked, please return them within 7 business days for refund or exchange.
How to Return and Exchange items:
1. Contact us for return authorization number
2. Send items back to us unworn, in their original condition and packaging (including gift box and ribbon)
3. To ensure safe delivery, pack items well and send via a trackable delivery method.
4. Returns/exchanges without prior authorization will not be accepted and will be returned to sender
707 Miamisburg Centerville Rd
Dayton, OH 45459